Existing Billing System Changes Starting June 23, 2020

Our existing billing system will be DISABLED from Tuesday, June 23, 2020 through Tuesday, June 30, 2020. Please call our office at (830) 683-2111 to make a payment. Thank you for your patience.

Starting with the July 01 billing, you will see changes to the appearance of your bill:

  • Completely new format.

  • New account number containing 10 digits.

  • New online bill presentment and payment system to eBills.

  • Customers paying online will be required to re-register.

  • All customers will receive a paper bill for the July billing.

  • Customers will continue to receive a paper bill until they re-register.

  • EZPost customers will need to change account number through the bank.

  • Customers with multiple services may receive separate invoices when service is located in two different tax locations.

You may continue using our current online bill payment system until further notice.

As always, our Customer Service Representatives are available to answer any questions you may have.

Give us a call at 830-683-2111 or send us an email at contactus@swtexas.com

Top 6 Frequently Asked Questions

1. Go to swtexas.com
2. Click on “Online Bill Pay” button
3. When the initial screen appears, choose the green button that says “CONTINUE .”
4. You will then be redirected to the registration portal.

Click Register Now.

Login page

Please enter the following information:

Your new account number: 0000000073 (see sample below). You can find your account number on your paper bill.

Your 7-digit security code: All security codes will start with 441 + the last four digits of the main number on the account. The security code for the sample below would be 4411011.

You can find your main number on your paper bill.

billing number

Registration second page

If the main number field on your bill is blank, please call the office to access your security code

Your e-mail address
A username
Password
Responses to security questions

New Billing update name, phone address, etc.

5. After these steps are complete, you will be instructed to login.

Instructed to Login

Click on the Return To Login button and enter in your Username and Password. 

Enter in username and password for existing user

At this time, you can enter your bank or credit card information into the payment system. You can also set up automatic payments.

You will receive an e-mail notifying you when your bill is ready and confirmation of received payments.

If you have any questions regarding this process, please contact us at 830-683-2111 or send us an email at contactus@swtexas.com

The bill for every month is always due on the 15th.

Online

Our Online Document and Payment Center allows you to pay your bill online or to simply view your bill. It’s secure, it’s easy-to-use, and it’s totally free of charge.

By Mail

Our mailing address is:

Southwest Texas Communications
PO Box 128
939 S. Texas Hwy. 55
Rocksprings TX 78880-0128

By Phone

You may call our business office between 8:00 a.m. and 12:00 noon and from 1:00 p.m. to 5:00 p.m. Monday through Friday to pay by phone or for directions about paying by bank draft:

 (830) 683-2111

In Person 

  • Camp Wood
    First State Bank of Uvalde
    308 N Nueces St
    (830) 597-2288
  • D’Hanis
    Vantage Bank Texas
    7340 County Road 525
    (830) 363-7281
  • Rocksprings
    Phone Store (There is a deposit slip box that payments can be made into.)
    122 N Well St
    (830) 683-6220
  • Utopia
    Utopia General Store
    406 N Main St
    (830) 966-3444

Depending on where you live, federal, state and local governments may assess a percentage-based sales tax against certain services on your bill.

We are open 8:00 a.m. and 12:00 noon and from 1:00 p.m. to 5:00 p.m. Monday through Friday.

Our offices are closed on New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving, and Christmas.

Yes. 

All customers who utilize our online bill payment system must re-register with our new system unless you are already set up for AUTO credit card or ACH payments.  Those set up for auto pay will not need to re-register.   

Please view the Registration Instructions. 

Customers can:

  • View their statement
  • Pay their bill (ACH or Credit Card)
  • Set up Automatic Recurring Payments
  • View Payment History
See All Frequently Asked Questions