Calling Features

Southwest Texas Communications offers many enhanced features that will allow you to use your telephone more effectively. We have divided these features into five categories including: Caller Identification, Call Forwarding, Miscellaneous Items, Privacy Services, and Voice Mail Options. The specifics of Call Forwarding including details, operation, and price are discussed on this page. Select one of the feature categories from the menu above to see information for feature. Contact our business office to request any of these features. Our customer service representatives are ready to assist you. No additional service charges apply if a feature is included in the initial service installation. A $5.00 service charge will be applied if a feature is added or changed at a later time.

 

 

Incoming calls may be automatically redirected to another telephone number under various circumstances. Five variations of this service are available and are described below.
Incoming calls that encounter a busy condition are automatically forwarded to another telephone number. Available at no charge.
  • Fixed. The receiving number is is designated by the subscriber when the service is ordered and the service is always active.
  • Variable. The receiving number may be changed by the subscriber as desired and the service may be turned on and off.
  • Activate:
  • Press * 9 0
  • Enter the Receiving Number
  • Deactivate:
  • Press * 9 1
  • Wait for the Confirmation Tone
The receiving number is selected by you and permanently programmed by us. Available at no charge.
  • Activate:
  • Press * 6 8
  • Deactivate:
  • Press * 8 8
Incoming calls which are not answered after a customer-designated interval (2-10 rings) are automatically forwarded to another telephone number. Available at no charge.
  • Fixed. The receiving number is is designated by the subscriber when the service is ordered and the service is always active.
  • Variable. The receiving number may be changed by the subscriber as desired and the service may be turned on and off.
  • Activate:
  • Press * 9 2
  • Enter the Receiving Number
  • Deactivate:
  • Press * 9 3
  • Wait for the Confirmation Tone
Preferred Call Forwarding allows you to create a list of up to six incoming numbers that you want to have forwarded to another telephone number. A call that arrives from a telephone number on your list is forwarded when this feature is activated. All other calls will ring your phone in the normal fashion. Preferred Call Forwarding allows you to avoid having to wait for important calls. Many people use Preferred Call Forwarding to transfer important calls to a cellular phone when they are on the road. $2.00 per month.
Operation:
  • Press * 6 3
  • Follow the Instructions to:
    • Turn Forwarding On or Off
    • Change the Forwarding List
    • Enter the Receiving Number
    • Confirm the Receiving Number
    • Change the Receiving Number
  • 0 – Repeat the Instructions
  • 1 – Review the Forwarding List
  • 3 – Turn Forwarding On or Off
  • # – Add a Number to the Forwarding List
  • (dial 12 on rotary phones)
  • * – Delete a Number from the Forwarding List
  • (dial 11 on rotary phones)
  • 8 – Delete all Numbers from the Forwarding List
The call forwarding feature may be activated or deactivated from a location other than the main telephone. This feature requires a Personal Identification Number (PIN) for security. The PIN number will be the last 4 digits of the telephone number unless otherwise instructed.. You should change this to your own unique number as soon as the service is activated. $1.50 per month.
  • Change or Deactivate:
  • Press Your 3-digit Exchange Prefix + 1 9 8 8
  • Follow the Instructions to:
    • You may activate or deactive your Call Forwarding by following steps for Call Forward.
The user selects the receiving number when call forwarding is activated. Available at no charge.
  • Activate:
  • Press * 7 2
  • Wait for a Dial Tone
  • Enter the Receiving Number
  • Wait for the Confirmation Tone
  • Deactivate:
  • Press * 7 3
Determine the calling party’s name and telephone number before you answer the call. A special display device is required for this feature. This device can be attached to your existing telephone or you can purchase a telephone that is capable of displaying the caller’s name and number. The Caller ID device can store the names and telephone numbers of people who called, even while you were away from your phone. You can easily review these names and numbers and return those calls. Available at no charge.
Operation:
  • Wait for the second full ring when you are called.
  • The name and telephone number of the calling party will appear on your display.
  • Refer to the instructions for your Caller ID display device for more information.
Please read the Calling Number Blocking section if you wish to maintain the privacy of your unlisted telephone number or if you simply do not wish for your name and telephone number to be shown on Caller ID displays. The Caller ID device will display a message such as private or anonymous if a call is received from someone who has blocked his or her line.
It is also possible that a call originated by another telephone company or a call carried by a long distance company will not support the Caller ID feature. The Caller ID device will display a message such as out of area or no data sent in that case.
Call Return makes it possible for you to return a call to the last person who called you or attempted to call you. Call Return eliminates the aggravation of rushing to the telephone only to find that the person on the other end has hung up. $2.00 per month.
Operation:
  • Press * 6 9
  • The Last Calling Number is Announced
    • Press 1 to Return the Call
    • Hang Up to Not Return the Call
  • An Announcement May Say the Line is Busy
    • Hang Up
    • A Short-Short-Long Ring Shows the Line is Free
    • Lift the Handset to Initiate the Call
Call Waiting alerts you that another party is trying to contact you while you are engaged in a telephone conversation. You can answer the incoming call and talk privately without losing the original party. You can also alternate between the parties. Don’t miss that important phone call! Available at no charge.
Operation:
  • Press the flash button or depress and release the switch hook to put the original party on hold when you are notified of the incoming call by a Call Waiting alert tone. You are then connected to the calling party.
  • Press the flash button or depress and release the switch hook once for each transfer to alternate between parties.
  • Simply hang up if you wish to end the original conversation when you hear the Call Waiting alert tone. Your telephone then rings and you are connected to the new calling party.
It is possible to disable the Call Waiting feature for the duration of a call that is initiated by you:
  • Press * 7 0
  • Wait for a New Dial Tone
  • Dial the Telephone Number
Call Waiting will be restored once you terminate this call.

The name and telephone number of the calling party on a Call Waiting call will be shown on your Caller ID display in addition to hearing the normal Call Waiting tone. Available at no charge.