830-683-2111|cs@swtexas.com
Service Request Form2024-04-03T16:26:26+00:00

Service Application

Important Notice:

The Company has the right to collect a $155.00 modem router equipment fee before installation. Customer service will contact you after submitting your application for prepayment.
 
The Company has the right to ask for supporting documentation after reviewing your application. Common documentation requested includes your MRG 911 letter. Please be prepared to provide supporting documentation if requested.
 
 

Request Telephone, Internet or Bundle both to save more.

Our serving area only includes: Rocksprings, Vinegarroon, Barksdale, Camp Wood, D’Hanis, Utopia, and Vanderpool. 

 

Please do not complete this form if you do not live in any of these cities.

Service Application
Has this address been validated by your local 911 addressing office?

Maximum file size: 52.43MB

If not validated, there may be a delay in the installation process. Do you wish to proceed?
Service Information
Will this service be Residential or Business?
Please note: Residential lines are not for the use of conducting a business.
What residential services are you requesting?
What business services are you requesting?
Have you ever had service with us before?
Is this request for a new or upgraded service?
Has this location ever had service with us before?
Is there power to the structure?
Allow this section to be filled out before submitting.
Do you own the property?
Will you need inside wiring to install jacks inside your home? (Labor and material charges will apply.)

Account Security Questions

Answer one or more.

Please check one item below and fill in the requested information.
Select Connection Speed
Note: In order to connect to the internet you will need a modem router. If you don't already have one, contact SWTC to purchase one.
Internet Only: Select Connection Speed
Note: In order to connect to the internet you will need a modem router. If you don't already have one, contact SWTC to purchase one.
Bundle Phone and Internet
Disclaimer: Some plans may not be available in all service areas. A modem router equipment is required to complete installation. Contact customer service for equipment prices.
Would you like to purchase SWTX modem router equipment?
Will you provide your own personal modem router equipment?
Do you have any outside extensions on this line/number?
The minimum service period the customer commits to retain service and will be billed for is a period of one month.

Telephone Service Application

Is there more than one phone line and number at this location?
Do you or someone in your household have a hearing or speech disability and does this in any way prevent or limit the ability to communicate over the telephone?
If so, we will send my mail information that may be helpful to you
Do you want your telephone number published?
Check telephone calling features you want at no extra charge:
Are you interested in a long distance plan? Local service only includes 830 and 210
Select Restrictions:
Protect your home with the Inside Wiring Protection Plan. Inside wiring and jacks can be expensive to repair. For $2.25/month per building, SWTC will repair trouble inside your home or building. The plan does not include repairing “customer provided” equipment.
I Request the Inside Wiring Protection Plan. I understand wiring in my home or business must be approved to qualify.
I have read and agree to the conditions of the SWTC Acceptable user policy for ADSL service
Would you prefer paperless billing?

Installation Fees

Please view each section below to see other charges that may apply to you.  For more information, contact customer service. 

View billing information2020-10-28T15:01:38+00:00

We bill one month in advance. When receiving your first bill please expect to see charges from installation day to end of the month plus next month.  After paying the first bill, customers can expect to pay monthly recurring charges.

View Install Fee2022-03-29T13:44:03+00:00

$12.00 service order fee.

$7.00 phone line connection.

View labor/trip charges2020-10-28T17:04:41+00:00

Labor/trip charges start off at $70.00/hr minimum and will be determined by total time spent on installation. Total labor charges will be reflected on your first bill.

Do you have inside networking wiring?2020-10-27T15:13:24+00:00

If not, our installer will install inside wiring to your home at a charge. Total material charges will be reflected on our first bill. 

Are there active jacks installed?2020-10-28T15:04:57+00:00

If not, our installer will install the jacks to your home at a charge. Total material charges will be reflected on your first bill.

Do you own a modem/router device?2021-04-21T15:08:57+00:00

If not, you can purchase one through us!

Your initial modem/router equipment fee will cover your modem/router purchase through us.

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