We bill one month in advance. When receiving your first bill please expect to see charges from installation day to end of the month plus next month. Labor/trip charges start off at $70.00 minimum and will be determined by total time spent on installation. Total labor charges will be reflected on your first bill. Installation [...]
If not, our installer will install inside wiring to your home at a charge. Total material charges will be reflected on our first bill.
If not, our installer will install the jacks to your home at a charge. Total material charges will be reflected on your first bill.
If not, you can purchase one through us! Your initial modem/router equipment fee will cover your modem/router purchase through us.
Yes. You can make a one time payment by logging into the billing system. By clicking on the “Make a Payment,” the customer can make a one time payment. However, please note that before any payments can be made, payment information must be set up. Once the payment information has been designated, the [...]
To add a debit or credit card, fill out the applicable information. All fields are mandatory. Again, credit/debit cards can be chosen for both one time and recurring payment options.
The first option is to add a checking or savings account. This information will enable the customer to either make a one time payment or a recurring payment directly from their bank account. Remember, the ABA number is the bank’s routing number (always 9 numbers) and it can be found at the bottom of [...]
The Customer’s Personal Information is located in the upper left hand corner of the Account Summary screen. This includes the customer’s name and email address. It’s important to verify the accuracy of this information, specifically the email address. The email address is the location where payment confirmation’s will be sent. To change the email address, [...]
Customers can: View their statement Pay their bill (ACH or Credit Card) Set up Automatic Recurring Payments View Payment History
Yes. All customers who utilize our online bill payment system must re-register with our new system. Please call customer service at 830-683-2111 should you need assistance on registering or getting set up on auto pay again. Please view the Registration Instructions.