Does SWTC offer repair services?

We repair and maintain the telephone lines and equipment outside your home and/or business.
Who is responsible for repairs inside my home or business?
Your inside wiring is your own responsibility unless you have the inside Wiring Protection Plan.
What do I do if I think I need repair service?
The following troubleshooting tips are provided in order to help you avoid costly service calls:
  • Unplug all of your telephones and any other devices. Plug one telephone into a jack and check for dial tone (do not use a cordless phone for testing). If the phone works, try it at each of your jacks. If the phone does not work, try another phone.
  • If you have a cordless phone, answering machine, fax machine, small dish TV receiver, or any other device which plugs into both the telephone line and the electric line, you should disconnect these devices during thunderstorms. If your phone line is out, disconnect all of these electrically-powered devices and test the line with an ordinary phone.
  • If you have a cordless phone with a low battery, it may short out your entire phone line. If this is the problem, disconnect the cordless phone until you are able to replace the battery.
  • If you are having a problem dialing long distance, note the exact time of the attempted call and the number you are trying to reach. SWTTC can verify that your calls are reaching your long distance carrier, but you may have to contact your carrier directly to determine why you cannot complete the call.
  • If you are one of our BETRS (radio-telephone) customers and your phone is out, check your electrical circuit breakers. If your electricity goes out and comes back on, it may trip the circuit breaker connected to your BETRS unit. If this happens, your BETRS batteries will gradually go dead and your phone will go out.