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Voice Mail Options

Southwest Texas Telephone Company offers many enhanced features that will allow you to use your telephone more effectively. We have divided these features into five categories including: Caller Identification, Call Forwarding, Miscellaneous Items, Privacy Services, and Voice Mail Options. The specifics of Voice Mail Options including details, operation, and price are discussed on this page. Select one of the feature categories from the menu at the left to see information for that group of calling features. Contact our business office to request any of these features. Our customer service representatives are ready to assist you. No additional service charges apply if a feature is included in the initial service installation. A $5.00 service charge will be applied if a feature is added or changed at a later time.




Voice Mail

The latest communication service for home or business use. Voice Mail adds a confidential message service to your telephone line.There's no equipment to buy or install. Sound quality is far superior to what can be achieved on an answering machine tape and you will be able to receive messages when your line is busy. Callers are directed to a computerized message center run by us whenever your line is unanswered or busy. They hear a greeting and are then able to leave a message for you. You can retrieve those messages at your convenience by calling your private Voice Mail telephone number.

All plans include the following standard mailbox features:

  • Messages may be Left from Any Telephone
  • Greeting may be Personalized from Any Touch Tone Telephone
  • PIN may be Changed from Any Touch Tone Telephone
  • Messages may be Retrieved from Any Touch Tone Telephone
  • Messages are Notated with the Time, Date, and Caller's Telephone Number
  • Daily Notification is Given for New Messages (turn on/off)
  • Confirmation is Provided before Message Deletion
  • Forwarding to Voice Mail is Automatic on No Answer
  • Stutter Dial Tone Alerts You to a New Message
  • Messages may be Edited by the Caller

There is an activation charge of $5.00 for any of the Voice Mail plans. The Voice Mail number may be listed in the directory for $1.00 per month. Calling that number instead of your regular telephone number allows someone to leave you a voice message without ringing your telephone. There is an additional charge of $1.00 per month if you do not have regular telephone service, but only use Voice Mail. This service requires a Personal Identification Number (PIN) for security. The default PIN is 0000. You should change this to your own unique number when the service is activated.

Access Your Voice Mailbox:

  • Enter the Voice Mail Telephone Number
  • Press * During the Greeting Message
  • You are Prompted to Enter Your PIN
  • Enter the PIN followed by the # Symbol
  • Main Menu:
    • 1 - Listen to New Messages
    • 2 - Listen to Saved Messages
    • 7 - Play Current Date and Time
    • 9 - Setup Options (change greeting, PIN, etc.)
    • * - Return to Main Menu
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Basic Voice Mail

The Basic Plan adds the following capabilities. $4.95 per month:

  • 30 Second Greeting
  • Storage for 10 One Minute Incoming Messages
  • Old and New Messages Maintained for Seven Days
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Premium Voice Mail

The Premium Plan provides additional capabilities. $7.95 per month:

  • 60 Second Greeting
  • Storage for 20 One Minute Incoming Messages
  • Old and New Messages Maintained for 14 Days
  • Urgent Notification or Per Message Notification (turn on/off)
  • Call Forward Busy or Call Waiting
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Additional Mailboxes

One to five additional mailboxes may be added to the system. This allows multiple family members, employees, or business divisions to each have their own greeting and to receive their messages separately. An initial greeting explains each mailbox and asks the caller to make a selection. The specific message for the selected mailbox is then played and the caller leaves their message in that location. $1.00 per month for each additional mailbox plus a one-time $5.00 activation charge.

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Announcement Only

A greeting-only or Announcement mailbox delivers a greeting or informational message to the caller, but does not allow the caller to leave a message. Thirty seconds is allowed for the announcement with the option to add additional time. $3.95 per month.

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Custom Plans

Customized voice mail is available for customers with special needs. Contact our business office for help designing a plan with the features that will work best for you and your family or business. We will quote prices for Custom Voice Mail on a case-by-case basis.

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Turnkey Setup

Voice Mail is easy to set up, but many customers prefer to have us handle everything. Our business office will record a greeting and set up your notification options for you as an optional service. $10.00.

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